RETURN, REFUND, AND CANCELLATION POLICY

Return Period

Unless a longer period is required by applicable law, customers may request a return within 14 calendar days after delivery.

After a return is approved, the customer should normally ship the item within 14 calendar days and retain the shipping receipt and tracking information until the return is completed.

The carrier’s recorded delivery date will generally be used to calculate the return period. If the customer provides credible evidence of a different actual delivery date, we will review the request based on the investigation results.

How to Request a Return

Before returning an item, email tadkarnic@outlook.com

and provide:

• The order number;

• The name or email address used to place the order;

• The item being returned;

• The reason for the return;

• Relevant photographs if the item is damaged, defective, incorrect, or incomplete; and

• Other information reasonably necessary to verify the order.

Because products may be fulfilled by different warehouses, the correct return address and instructions for the applicable order will be provided by email after the return request is approved.

Do not return an item to the address printed on the original package or to any unconfirmed address. Sending a return to an incorrect address may result in delay, loss, or an inability to identify the return.

The return authorization process is used to provide the correct address and identify the order. It is not intended to remove any right the customer has under applicable law.

Change-of-Mind Return Conditions

An item returned because the customer changed their mind, selected the wrong size, or for another personal reason should generally:

• Be in substantially the same condition in which it was received;

• Not have been worn, washed, extensively used, or intentionally damaged;

• Include the original tags, accessories, manuals, and promotional gifts;

• Include the original packaging where reasonably possible; and

• Not belong to a category that is lawfully excluded from change-of-mind returns.

Customers may inspect an item to the extent reasonably necessary to determine its nature, size, appearance, and basic functionality.

If handling beyond what is reasonably necessary causes an actual reduction in value, we may make a reasonable deduction based on documented loss of value where permitted by law.

We will not automatically reject a return merely because the shipping package was opened.

Damaged, Defective, Incorrect, or Incomplete Items

Customers should inspect their order promptly after delivery. If a problem is discovered, please contact us as soon as reasonably possible so that packaging can be preserved and an investigation can be opened with the warehouse or carrier.

We may reasonably request:

• A photograph of the complete item;

• Photographs or video showing the issue;

• Photographs of the packaging and shipping label; or

• A serial number, batch number, or other product identifier.

We will not require a complete unboxing video as the only acceptable evidence for every legitimate claim. If a particular form of evidence is unavailable, we will consider other credible information.

After verification, the available remedy may include replacement, exchange, repair, missing parts, partial refund, full refund, or another remedy required by law.

Themume will cover reasonable return costs when a return is required because of a confirmed defect, incorrect item, missing item, or another issue for which we are responsible.

Return Shipping Costs

For an eligible change-of-mind return, the customer is responsible for return shipping unless applicable law requires otherwise.

We recommend using a tracked return service. We generally cannot accept responsibility for a customer-arranged return that is lost before reaching the confirmed return location, except where applicable law provides otherwise.

We do not charge undisclosed or unsupported penalties, storage fees, or processing fees.

Items Excluded From Change-of-Mind Returns

Where the store actually sells the relevant product and applicable law permits, the following items are generally excluded from change-of-mind returns:

• Customized, personalized, or made-to-order products;

• Perishable goods;

• Opened or used hygiene, intimate, beauty, or personal-care products;

• Sealed goods that cannot be safely resold for health or hygiene reasons after the seal is broken;

• Digital content after delivery has begun and the customer has lawfully agreed to waive the withdrawal right;

• Gift cards; and

• Items clearly identified as final sale before purchase.

These exclusions do not prevent a customer from seeking a remedy when an item is defective, damaged, incorrect, or materially different from its description.

Exchanges

Exchanges are subject to inventory availability and cannot be guaranteed.

If replacement stock is unavailable, we may provide a refund or allow the customer to place a new order after the refund is completed.

Refund Review and Processing

After a returned item arrives, we will conduct a reasonable inspection. This may include checking:

• Whether the item matches the original order;

• The condition and completeness of the item;

• Whether use exceeded what was reasonably necessary for inspection;

• Whether there is non-transit-related intentional damage; and

• Whether tags, accessories, and serial numbers match.

After a refund is approved, we generally initiate it to the original payment method within 5–7 business days.

Banks, credit card issuers, and payment providers may require additional time to display the funds.

Orders cancelled because we cannot ship within the applicable timeframe will be refunded promptly and in accordance with applicable law.

Original delivery charges are generally not refundable for change-of-mind returns. Reasonable charges relating to a confirmed defect, incorrect item, or another issue for which we are responsible will be handled in accordance with applicable law.

Promotions, Bundles, and Gifts

If a returned item was purchased as part of a bundle, multi-buy offer, quantity discount, or gift promotion, we may recalculate the discount and refund based on the items the customer keeps.

A promotional gift connected to the returned item should also be returned. If the gift is not returned and its value was clearly disclosed before purchase, that value may be deducted where permitted by law.

Return and Refund Abuse

When reasonable and documented evidence shows any of the following conduct, we may deny a fraudulent claim or take appropriate action:

• Intentionally damaging a product and then requesting a refund;

• Returning an item that does not match the order;

• Substituting a product, accessory, tag, or serial number;

• Fabricating tracking, damage, or non-receipt evidence;

• Seeking duplicate refunds, replacements, or payment disputes for the same loss;

• Repeatedly or intentionally abusing promotions; or

• Using an unauthorized payment method.

We will not deny a new legitimate claim solely because the customer previously requested a return or refund. Each request will be reviewed individually based on the order, available evidence, and applicable law.

If the customer has already opened a dispute with a bank or payment provider, the same payment may need to be handled through that dispute process to prevent duplicate reimbursement. This does not restrict the customer’s lawful right to submit a chargeback, complaint, or consumer-protection claim.

European Union and European Economic Area Customers

If Themume actively sells to consumers in the European Union or European Economic Area, eligible consumers retain their applicable statutory withdrawal rights, conformity guarantees, and access to an electronic withdrawal method.

Eligible customers may submit a withdrawal request using the electronic withdrawal function available through the store or order page. We will confirm receipt by email.

Statutory exclusions and refund procedures will be handled in accordance with applicable local law.