CONTACT INFORMATION AND CUSTOMER SUPPORT

Themume is operated by ARIS GROUP LLC.

Authorized Representative: JINRUN QIU
Customer Service Email: tadkarnic@outlook.com

When contacting us about an order, please provide the order number and the email address used at checkout.

Customer-service emails are generally reviewed within 2–3 business days. Response times may be longer during public holidays, unusually busy periods, or when an investigation involving a warehouse, carrier, or payment provider is required.

Customers must contact us before returning an item to obtain the correct return address and instructions for their particular order.

Do not return products to the address printed on the original package unless we have expressly confirmed that it is the correct return location.